Terms of Service

Effective: February 25, 2026

Version 1.1.0

Terms of Service

Effective Date: March 12, 2026
Last Updated: March 12, 2026
Version: 1.2.0


1. Acceptance of Terms

Welcome to YourNiceCv (the "Service"). By accessing or using our website, application, or services, you ("User", "you", "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you and YourNiceCv (the "Operator", "we", "us", "our"), a service operating in the United Kingdom.

By creating an account or using the Service, you confirm that:

  • You are at least 16 years old (or 13 years old with parental/guardian consent where permitted by law)
  • You have the legal capacity to enter into these Terms
  • You will comply with all applicable laws and regulations, including UK laws
  • All information you provide is accurate and complete

Your UK Consumer Rights

If you are a consumer in the United Kingdom: Nothing in these Terms affects your statutory rights under the UK Consumer Rights Act 2015. You have legal rights in relation to services that are not provided with reasonable care and skill, or as described. These Terms do not exclude or limit our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded or limited under UK law

Advice about your legal rights is available from your local Citizens Advice Bureau (citizensadvice.org.uk) or Trading Standards office.


2. Description of Service

YourNiceCv is a Software-as-a-Service (SaaS) platform that provides tools for:

  • Resume import and parsing from PDF and DOCX files
  • AI-powered resume editing and optimisation using artificial intelligence
  • Resume tailoring for specific job postings
  • Cover letter generation with AI assistance
  • Professional resume templates with customisable designs
  • PDF export of finalised resumes and cover letters

Important: The Service uses third-party AI technology (Google Gemini API) to process and generate content. AI-generated content is provided for informational purposes only and is not guaranteed to be accurate, complete, or suitable for any particular purpose. See Section 5 (AI Content Disclaimer) for details.


3. User Accounts and Responsibilities

3.1 Account Creation

To use the Service, you must:

  • Register an account using a valid email address
  • Provide accurate and current information
  • Maintain the security of your account credentials
  • Not share your account with others

We use Supabase Authentication (including Google OAuth) to manage accounts. You are responsible for all activity under your account.

3.2 User Obligations

You agree to:

  • ✅ Use the Service only for lawful purposes
  • ✅ Not upload malicious files, viruses, or harmful code
  • ✅ Not attempt to reverse engineer, hack, or disrupt the Service
  • ✅ Not violate any intellectual property rights
  • ✅ Not impersonate others or provide false information
  • ✅ Not use the Service to spam, harass, or harm others

3.3 Prohibited Uses

You may NOT use the Service to:

  • ❌ Create fraudulent or misleading resumes (e.g., false credentials, fake employment history)
  • ❌ Scrape, copy, or extract data from the Service using automated tools
  • ❌ Resell or redistribute Service features without authorisation
  • ❌ Violate any applicable laws or regulations, including UK laws
  • ❌ Post, upload, or transmit content that is illegal, harmful, threatening, abusive, harassing, defamatory, or hateful
  • ❌ Engage in conduct that could constitute a criminal offence under UK law
  • ❌ Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity

Compliance with UK Online Safety Act: You must not use the Service in any manner that could harm minors, spread illegal content, or facilitate illegal activity under UK law.

Violation of these terms may result in immediate account suspension or termination without refund.


4. Subscription Terms

4.1 Billing and Payment

YourNiceCv operates on a subscription model with the following options:

  • Monthly subscription: Billed every 30 days
  • Annual subscription: Billed once per year (may include discount)

Payments are processed by Paddle.com (our payment processor and merchant of record). By subscribing, you authorise Paddle to charge your payment method on a recurring basis.

Accepted payment methods: Credit card, debit card, PayPal (subject to Paddle's supported methods).

4.2 Auto-Renewal

Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date.

Cancellation: You may cancel your subscription at any time through your account settings or by contacting us at support@yournicecv.com. Cancellation takes effect at the end of the current billing period (no prorated refunds).

4.3 Price Changes

We reserve the right to modify subscription prices with 30 days' advance notice. Price changes do not affect your current billing period (existing subscribers are grandfathered until renewal).

4.4 Free Trial (if applicable)

If we offer a free trial:

  • You must provide a payment method at sign-up
  • You will be charged automatically when the trial ends unless you cancel
  • Trial terms will be disclosed at the time of offer

5. Refund Policy

5.1 14-Day Money-Back Guarantee

We want you to be satisfied with YourNiceCv. We offer a 14-day money-back guarantee on all initial subscription purchases.

If you are not satisfied with the Service for any reason, you may request a full refund within 14 days of your initial purchase date.

5.2 How to Request a Refund

To request a refund:

  • Email us at support@yournicecv.com within 14 days of purchase
  • Include your account email and transaction ID (if available)
  • Subject line: "Refund Request"

Refunds are processed by our payment provider (Paddle.com) and typically reach your account within 5-10 business days.

5.3 No Refunds After 14 Days

After the 14-day window has passed, all payments are non-refundable, and your subscription will continue until the end of the current billing cycle. You may cancel at any time to prevent future renewals.

5.4 UK/EU Consumer Rights

This 14-day guarantee is in addition to, and does not affect, your statutory rights as a consumer under the UK Consumer Rights Act 2015 and applicable EU consumer protection laws.

5.5 Abuse Policy

We reserve the right to deny refunds in cases of suspected abuse, such as:

  • Creating multiple accounts to use the refund policy repeatedly
  • Downloading a significant volume of content before requesting a refund immediately

6. AI Content Disclaimer

CRITICAL NOTICE: YourNiceCv uses Google Gemini API (a third-party artificial intelligence service) to:

  • Parse and extract data from uploaded resume files
  • Generate resume content based on your input
  • Tailor resumes to job descriptions
  • Create cover letters and other written content

6.1 No Guarantees on AI Output

AI-generated content is provided "AS IS" without any warranties. We do not guarantee that AI output will be:

  • ✅ Accurate or factually correct
  • ✅ Free from errors, omissions, or inconsistencies
  • ✅ Suitable for your intended purpose (job applications, career advancement, etc.)
  • ✅ Free from plagiarism or copyright infringement
  • ✅ Unbiased or non-discriminatory

6.2 User Responsibility

YOU ARE SOLELY RESPONSIBLE FOR:

  • ✅ Reviewing all AI-generated content before use
  • ✅ Verifying facts, dates, and information for accuracy
  • ✅ Ensuring content does not misrepresent your qualifications
  • ✅ Complying with job application requirements and employer expectations
  • ✅ Any consequences arising from your use of AI-generated content (including lost job opportunities, reputational damage, or legal claims)

EXAMPLE: If AI generates a cover letter with incorrect information that results in a rejected job application, we are not liable. You must review and edit all content before submission.

6.3 Third-Party AI Provider

AI processing is performed by Google LLC via the Gemini API. We do not control Google's AI models, training data, or output. By using the Service, you acknowledge that:

  • Your resume content may be sent to Google's servers for processing
  • Google's terms and privacy policies apply to AI processing (see our Privacy Policy for details)
  • We do not guarantee the security, reliability, or availability of Google's AI services

For more details, see our AI Disclaimer.


7. Intellectual Property Rights

7.1 Ownership of Service

The Service, including its design, code, features, trademarks, and content (excluding user-generated content), is owned by YourNiceCv and protected by UK and international copyright and trademark laws.

You may not:

  • ❌ Copy, modify, distribute, or reverse engineer the Service
  • ❌ Use our trademarks, logos, or branding without permission
  • ❌ Create derivative works based on the Service

7.2 User Content Ownership

You retain full ownership of all content you create, upload, or generate using the Service (including resumes, cover letters, and personal data).

By using the Service, you grant us a limited, non-exclusive, royalty-free license to:

  • Store, process, and display your content as necessary to provide the Service
  • Use anonymized, aggregated data for service improvement and analytics (no personally identifiable information)

We do NOT claim ownership of your resumes or personal content. You may download, export, or delete your data at any time.

7.3 AI-Generated Content Ownership

You own all AI-generated content created via the Service. However:

  • We are not responsible if AI output infringes third-party rights (e.g., plagiarism)
  • You must ensure AI-generated content complies with applicable laws
  • Google may retain anonymized data for AI model improvement (see Google's AI terms)

8. Limitation of Liability

READ THIS SECTION CAREFULLY — IT LIMITS OUR LIABILITY.

8.1 Service Provided "AS IS"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • ❌ Warranties of merchantability, fitness for a particular purpose, or non-infringement
  • ❌ Guarantees of uninterrupted, error-free, or secure operation
  • ❌ Guarantees that AI output will meet your expectations

UK Consumer Rights: Nothing in this section excludes or limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded or limited under UK law

8.2 No Liability for Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR:

  • Indirect, incidental, consequential, or punitive damages (including lost profits, lost opportunities, reputational harm, or emotional distress)
  • ❌ Damages arising from your use of AI-generated content (e.g., rejected job applications, incorrect resumes)
  • ❌ Damages caused by third-party services (Supabase, Paddle, Google Gemini, PostHog)
  • ❌ Data loss, security breaches, or unauthorised access (unless due to our gross negligence)
  • ❌ Service downtime, bugs, or errors

This limitation does NOT apply to UK consumers for losses that are a foreseeable result of our breach of these Terms or our negligence.

8.3 Liability Cap

IF ANY LIABILITY IS FOUND DESPITE THE ABOVE DISCLAIMERS, our total liability to you for all claims shall not exceed:

  • The amount you paid for the Service in the last 12 months, OR
  • £100 (one hundred pounds sterling), whichever is lower.

For UK consumers: This cap does NOT apply to liability that cannot be excluded or limited under UK law (see Section 8.1).

8.4 No Professional Advice

The Service is NOT a substitute for professional career counselling, resume writing services, or legal advice. We do not guarantee:

  • ✅ That your resume will result in job interviews or offers
  • ✅ That AI content complies with specific employer requirements
  • ✅ That the Service meets ATS (Applicant Tracking System) standards

Consult a professional career adviser for personalised guidance.


9. Indemnification

You agree to indemnify, defend, and hold harmless YourNiceCv, and any affiliates, contractors, or service providers, from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising from:

  • ✅ Your use of the Service
  • ✅ Your violation of these Terms
  • ✅ Your violation of any third-party rights (e.g., copyright infringement, defamation)
  • ✅ Your use of AI-generated content (e.g., submitting false or misleading resumes)
  • ✅ Your breach of data protection laws

EXAMPLE: If you use AI to generate a resume with false credentials and an employer sues you, you must cover all legal costs and cannot hold us liable.


10. Data Privacy and Security

10.1 Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which explains:

  • What personal data we collect (email, resume content, files, payment info)
  • How we use and store your data
  • Your rights under GDPR, CCPA, and other privacy laws
  • Third-party services that process your data (Supabase, Paddle, Google, PostHog)

By using the Service, you consent to data processing as described in the Privacy Policy.

10.2 Security Measures

We implement industry-standard security measures, including:

  • ✅ Encryption in transit (HTTPS/TLS)
  • ✅ Encrypted storage (Supabase)
  • ✅ Authentication via Supabase Auth (OAuth)
  • ✅ Regular security audits (as feasible for MVP)

However, no system is 100% secure. We cannot guarantee absolute protection against breaches, hacking, or unauthorized access.

10.3 Your Responsibilities

You must:

  • ✅ Keep your password secure
  • ✅ Enable two-factor authentication (if available)
  • ✅ Report security issues to us immediately

11. User Data and Account Deletion

11.1 Data Retention

We retain your data as long as your account is active. Uploaded files and resume content are stored until you delete them or close your account.

11.2 Account Deletion

You may delete your account at any time via account settings. Upon deletion:

  • ✅ Your personal data will be soft-deleted (retained for 30 days for recovery)
  • ✅ After 30 days, data is permanently deleted (except as required by law)
  • ✅ Payment records are retained as required for UK tax compliance and accounting obligations

To request immediate deletion, contact us at support@yournicecv.com.


12. Third-Party Services

The Service integrates with third-party providers:

ProviderPurposeTerms
SupabaseDatabase, storage, authenticationSupabase Terms
Paddle.comPayment processingPaddle Terms
Google GeminiAI content generationGoogle Cloud Terms
PostHogAnalytics and user trackingPostHog Terms

We are not responsible for third-party service failures, downtime, or policy changes. Use of third-party services is subject to their terms and privacy policies.


13. Termination

13.1 Termination by You

You may cancel your subscription or delete your account at any time. Cancellation takes effect at the end of your billing period (no refunds except as stated in Section 5).

13.2 Termination by Us

We may suspend or terminate your account immediately without notice if:

  • ❌ You violate these Terms
  • ❌ You engage in fraudulent activity or payment disputes
  • ❌ You use the Service for illegal purposes
  • ❌ Your account poses a security risk

Termination does not entitle you to a refund (unless required by law).

13.3 Effect of Termination

Upon termination:

  • ✅ Your access to the Service is revoked
  • ✅ Your data is deleted according to our retention policy (Section 11)
  • ✅ All licenses granted to you under these Terms are revoked

14. Modifications to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Material changes (e.g., changes to refund policy, liability, or subscription terms) will be communicated via:

  • ✅ Email notification (30 days before effective date)
  • ✅ In-app banner prompting you to review changes

Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree, you must cancel your subscription and stop using the Service.


15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For consumers in Scotland or Northern Ireland: You may also bring proceedings in the courts of your home jurisdiction.

15.2 Dispute Resolution

Before initiating legal proceedings, we encourage you to contact us at support@yournicecv.com to resolve any disputes informally.

15.3 Alternative Dispute Resolution (Consumers)

If you are a consumer and remain dissatisfied after contacting us, you may refer your complaint to:

  • Alternative Dispute Resolution (ADR): You can use an ADR entity to resolve disputes. We are not obliged to use ADR, but we may agree to do so on a case-by-case basis.
  • Online Dispute Resolution (ODR): EU/EEA consumers can use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr

15.4 Consumer Rights (UK)

Nothing in these Terms prevents you from bringing legal proceedings in your local courts as a UK consumer. Your statutory rights under the UK Consumer Rights Act 2015 cannot be excluded or limited by these Terms.

15.5 Jurisdiction

For matters not subject to consumer protection laws, the courts of England and Wales have exclusive jurisdiction.


16. Miscellaneous

16.1 Entire Agreement

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and the Operator.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full effect.

16.3 No Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision.

16.4 Assignment

You may not transfer or assign your rights under these Terms. We may assign these Terms to a successor or affiliate (e.g., if the business is sold).

16.5 Force Majeure

We are not liable for failure to perform due to circumstances beyond our control (e.g., natural disasters, war, cyberattacks, government restrictions, third-party service outages).

16.6 Language

These Terms are written in English. Translations (if any) are for convenience only; the English version controls in case of conflict.


17. Contact Information

Operator: YourNiceCv
Website: https://yournicecv.com

General Enquiries: support@yournicecv.com
Data Protection Enquiries: privacy@yournicecv.com
Refund Requests: support@yournicecv.com

UK Registered Address: Available upon request at support@yournicecv.com

UK Representative (if applicable): If YourNiceCv is established outside the UK but processes UK personal data, a UK representative will be appointed as required under UK GDPR Article 27. Contact details will be provided here when appointed.

Regulatory Compliance:

  • ICO Registration: We are committed to registering with the UK Information Commissioner's Office (ICO) as required for organisations processing personal data
  • Data Protection Act 2018: We comply with UK data protection law
  • Consumer Rights Act 2015: We respect UK consumer statutory rights

By using YourNiceCv, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.


Document Version: 1.2.0
Effective Date: March 12, 2026
Next Review: September 12, 2026 (6 months)